- Shipping Policy
Designed by Visconti in order to offer the possibility to personalize your Visconti fountain pen, My Pen System is a functional yet elegant tool designed to offer a unique service to Visconti customers.
Thanks to the magnetic mechanism available on most Visconti collections, the metallic disc with the Visconti logo at both extremities of the pen can be replaced with two letters of the alphabet in colors that match the trim, one of the twelve zodiac signs, or even with a semi-precious stone.
You can choose between:
- Magnetic tool removers
- Zodiac signs
- Chinese zodiac signs
- semi-precious stones (Onix, Lapis lazuli, Cornelian, Turquoise, Pearl, Tiger's eye)
- Visconti stamp (palladium, rose gold, gold, black)
- Initials (palladium, gold, black)
Select your desired design and please ad to the notes field of your order the desired color for the items with color variations).
How much is my shipping?
We ship all of our packages outside Romania through DHL, all with flat-rate shipping. Simply add the items you want into your cart to view the options, which vary based on location. All of our shipping methods include tracking. The shipping price is calculated when you place the order, depending on the adress and the weight of your products.
For packages in Romania we use the local Fan Curier services, for a standard price of 7 euro/package.
When will my order ship?
We ship five days a week, Monday through Friday. Sometimes our mail pickup comes in early afternoon, so tracking for orders shipped later that day may not update until the following business day.
You will receive a shipment confirmation with tracking information via email when your order has shipped. You can also sign in and click the My Account link at the top of our site to track the status of your order.
When will my order arrive?
For each order, there is an estimated time of delivery calculated by DHL. It apperas after you introduce your shipping address.
DHL international: Usually takes 2-5 business days to arrive.
Fan Curier (Romania): Usually takes 1-2 business days to arrive.
Oops, I gave you an incorrect shipping address!
Please email us at firstname.lastname@example.org immediately if you realize that you gave us the wrong shipping address — if it hasn't shipped yet, we should be able to correct it before it goes out the door.
If your order ships and ends up being returned to us, then you are responsible for paying the cost of shipping again to resend it to you. If you decide to cancel your order instead, we'll refund you for the products less the original shipping charges. We'll reach out to you to coordinate your options before re-shipping.
If your order ships to an incorrect address and is not retrievable, unfortunately we are not responsible and cannot offer reimbursement.