How much is my shipping?
We ship all of our packages outside Romania through DHL using the Express only service. Simply add the items you want into your cart to view the options, which vary based on location and weight/size of the parcel. All of our shipping methods include tracking. The shipping price is calculated when you reach the check out page and place the order, depending on the address and the weight of your products.
For packages in Romania we use the local DPD services.
I'm I going to pay taxes ?
Pen Venture is a company operating from Romania, which is part of the EU. Any orders with a shipping destination outside of EU are going to be charged a price without VAT*(*value added tax) on the Pen Venture website, depending on the country / state (USA) or regulation from the destination of the parcel, local customs agencies may add taxes like VAT or import taxes - the amount of these taxes going to be charged on the customer that is responsible for the import process. Any orders placed from EU countries will be charged the price without VAT*(*value added tax) on the Pen Venture website and added on top the VAT*(*value added tax) rate from the destination country of the parcel.
When will my order ship?
We ship five days a week, Monday through Friday. Sometimes our mail pickup comes in early afternoon, so tracking for orders shipped later that day may not update until the following business day.
You will receive a shipment confirmation with tracking information via email when your order has shipped. You can also sign in and click the My Account link at the top of our site to track the status of your order.
When will my order arrive?
For each order, there is an estimated time of delivery calculated by DHL. It apperas after you introduce your shipping address. Delays attributed to customs process are not taken in the estimation for the delivery time.
DHL international: Usually takes 2-5 business days to arrive.
DPD : Usually takes 1-2 business days to arrive.
Oops, I gave you an incorrect shipping address!
Please email us at firstname.lastname@example.org immediately if you realise that you gave us the wrong shipping address — if it hasn't shipped yet, we should be able to correct it before it goes out the door.
If your order ships and ends up being returned to us, then you are responsible for paying the cost of shipping again to resend it to you. If you decide to cancel your order instead, we'll refund you for the products less the original shipping charges. We'll reach out to you to coordinate your options before re-shipping.
If your order ships to an incorrect address that was initially mentioned or stated as shipping destination and is not retrievable, unfortunately we are not responsible and cannot offer reimbursement nor for the shipping cost nor for the items.