- Shipping Policy
Known for their long heritage of quality, excellence and technical perfection, Sailor fountain pens have been around since 1911. Manufactured exclusively in the Sailor factory in Hiroshima, Japan, their writing instruments use the highest quality materials available.
Equipped with a 14k gold nib, the Sailor Professional Gear Mini series is compatible only with Sailor Ink Cartridges and Sailor proprietary mini convertor - provided with the fountain pen.
- brand: Sailor
- type: Fountain pen
- color: Grey
- body material: Resin
- cap type: Screw-cap
- filling mechanism: Sailor Ink Cartridges / mini Sailor proprietary cartridge convertor
- nib material: 14k Gold
- nib size: Medium Fine
- nib color: Gold
- postable: Yes (recommended)
- trim: Gold
- length overall (closed): 110 mm.
- length overall (posted): 136 mm.
- body length: 96 mm.
- cap length: -- mm.
- body diameter: 12 mm.
- cap diameter (without clip): 14 mm.
- weight (overall): 16 grams.
- body weight: 9 grams.
- cap weight: 7 grams.
How much is my shipping?
We ship all of our packages outside Romania through DHL, all with flat-rate shipping. Simply add the items you want into your cart to view the options, which vary based on location. All of our shipping methods include tracking. The shipping price is calculated when you place the order, depending on the adress and the weight of your products.
For packages in Romania we use the local Fan Curier services, for a standard price of 7 euro/package.
When will my order ship?
We ship five days a week, Monday through Friday. Sometimes our mail pickup comes in early afternoon, so tracking for orders shipped later that day may not update until the following business day.
You will receive a shipment confirmation with tracking information via email when your order has shipped. You can also sign in and click the My Account link at the top of our site to track the status of your order.
When will my order arrive?
For each order, there is an estimated time of delivery calculated by DHL. It apperas after you introduce your shipping address.
DHL international: Usually takes 2-5 business days to arrive.
Fan Curier (Romania): Usually takes 1-2 business days to arrive.
Oops, I gave you an incorrect shipping address!
Please email us at email@example.com immediately if you realize that you gave us the wrong shipping address — if it hasn't shipped yet, we should be able to correct it before it goes out the door.
If your order ships and ends up being returned to us, then you are responsible for paying the cost of shipping again to resend it to you. If you decide to cancel your order instead, we'll refund you for the products less the original shipping charges. We'll reach out to you to coordinate your options before re-shipping.
If your order ships to an incorrect address and is not retrievable, unfortunately we are not responsible and cannot offer reimbursement.