- Shipping Policy
This particular ink uses the Latin name of the Danube. The river is special because it flows through both of the creator's home countries, Hungary and Romania, and in each of them it offers different experiences. While in Hungary, the Danube is often portrayed alongside Budapest, or Visegrád, in Romania it forms the Danube Delta, a wild, majestic place…a journey back to something elemental. Like the river itself, the ink also tries to offer different experiences to whoever uses it and transports them to a magical place of shades and colors.
This ink is a part of a mini-series of shading inks, which work particularly well with brushes, brush pens, and dip pens. They truly come to life when used in writing instruments from which the inks can gush onto paper. Of course, they are also great for fountain pen sketches and even handwriting but the effect is more subdued thanks to the nature of these shading inks.
One mantra that is good to keep in mind: the broader and wetter the nib, the better.
How much is my shipping?
We ship all of our packages outside Romania through DHL, all with flat-rate shipping. Simply add the items you want into your cart to view the options, which vary based on location. All of our shipping methods include tracking. The shipping price is calculated when you place the order, depending on the adress and the weight of your products.
For packages in Romania we use the local Fan Curier services, for a standard price of 7 euro/package.
When will my order ship?
We ship five days a week, Monday through Friday. Sometimes our mail pickup comes in early afternoon, so tracking for orders shipped later that day may not update until the following business day.
You will receive a shipment confirmation with tracking information via email when your order has shipped. You can also sign in and click the My Account link at the top of our site to track the status of your order.
When will my order arrive?
For each order, there is an estimated time of delivery calculated by DHL. It apperas after you introduce your shipping address.
DHL international: Usually takes 2-5 business days to arrive.
Fan Curier (Romania): Usually takes 1-2 business days to arrive.
Oops, I gave you an incorrect shipping address!
Please email us at email@example.com immediately if you realize that you gave us the wrong shipping address — if it hasn't shipped yet, we should be able to correct it before it goes out the door.
If your order ships and ends up being returned to us, then you are responsible for paying the cost of shipping again to resend it to you. If you decide to cancel your order instead, we'll refund you for the products less the original shipping charges. We'll reach out to you to coordinate your options before re-shipping.
If your order ships to an incorrect address and is not retrievable, unfortunately we are not responsible and cannot offer reimbursement.