- Shipping Policy
Leonardo Officina Italiana surprises us with a new explosion of colors in a regular edition for the Supernova. A new entry in their line up, based on the PM4 Supernova shape, Leonardo downscaled the model and took out the ink window, creating the Regular Size 2022 Supernova.
Each fountain pen is created from a solid bar of resin and produced in Italy using four refined colors: Star Light Blue, Star Light Pink, Caramel, and Galleria. Each fountain pen color can feature Palladium or Ruthenium trim colors. Each Supernova Regular Size comes equipped with a screw in cartridge converter provided with the fountain pen.
The elegant central band of the regular Supernova has a geometric diamond design bordered by two thin rings, while the new ”La Fenice” steel nibs produced by JOWO for Leonardo Officina Italiana are compatible with those previously assembled.
How much is my shipping?
We ship all of our packages outside Romania through DHL, all with flat-rate shipping. Simply add the items you want into your cart to view the options, which vary based on location. All of our shipping methods include tracking. The shipping price is calculated when you place the order, depending on the adress and the weight of your products.
For packages in Romania we use the local Fan Curier services, for a standard price of 7 euro/package.
When will my order ship?
We ship five days a week, Monday through Friday. Sometimes our mail pickup comes in early afternoon, so tracking for orders shipped later that day may not update until the following business day.
You will receive a shipment confirmation with tracking information via email when your order has shipped. You can also sign in and click the My Account link at the top of our site to track the status of your order.
When will my order arrive?
For each order, there is an estimated time of delivery calculated by DHL. It apperas after you introduce your shipping address.
DHL international: Usually takes 2-5 business days to arrive.
Fan Curier (Romania): Usually takes 1-2 business days to arrive.
Oops, I gave you an incorrect shipping address!
Please email us at email@example.com immediately if you realize that you gave us the wrong shipping address — if it hasn't shipped yet, we should be able to correct it before it goes out the door.
If your order ships and ends up being returned to us, then you are responsible for paying the cost of shipping again to resend it to you. If you decide to cancel your order instead, we'll refund you for the products less the original shipping charges. We'll reach out to you to coordinate your options before re-shipping.
If your order ships to an incorrect address and is not retrievable, unfortunately we are not responsible and cannot offer reimbursement.